Shipping Protection is an optional add-on you can switch on in your cart. If a protected order is lost or damaged on its way to you, we send a free replacement or a full refund.

What's covered

• Lost packages. Covered once the carrier confirms the package will not be delivered. Delays caused by weather, customs or carrier inspections don't count as lost.
• Damaged items. Covered when you report the damage within 7 days of delivery and send photos of the item, its packaging and the shipping label.

What's not covered

• Orders shipped to a wrong or incomplete address entered at checkout.
• Packages that were refused or left unclaimed.

How to file a claim

1. Email support@rushfeld.com within 7 days of delivery, or within 7 days of the expected delivery date if your package never arrived.
2. Include your order number. For damage, attach photos of the item, the packaging and the shipping label.
3. We reply within 1-2 business days and arrange your replacement or refund.

Replacement or refund

Covered items are replaced free of charge or refunded in full to your original payment method. We decide between the two based on stock availability.

Price

Shipping Protection costs 5% of your product total after discounts, rounded up to the next .99, with a $4.99 minimum. The exact amount is shown on the checkout button in your cart before you pay. The fee is non-refundable once your order has shipped.

Adding or removing it

Shipping Protection is off by default. You can switch it on or off in your cart at any time before checkout.

Your other rights

Shipping Protection is in addition to our Return & Refund Policy, which applies to every order. Questions? Email support@rushfeld.com.