Shipping Policy
Shipping Policy
Last updated: June 2026
Order Processing
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. A confirmation email is sent once your order is dispatched.
Shipping Timeframes
| Region | Transit Time | Total Estimated Delivery |
|---|---|---|
| United States | 7–15 business days | 8–18 business days |
| Canada | 10–20 business days | 11–23 business days |
| United Kingdom / EU | 10–20 business days | 11–23 business days |
| Australia / New Zealand | 12–22 business days | 13–25 business days |
| Rest of World | 14–28 business days | 15–31 business days |
Shipping Costs
Free standard shipping on all US orders. International shipping is calculated at checkout based on destination and weight.
Couriers
We ship via USPS, UPS, DHL, and FedEx. The carrier is selected at the time of dispatch based on destination and package size.
Order Tracking
Once shipped, you will receive an email with a tracking number and link. Use our Track Your Order page at any time. Allow 24–48 hours after dispatch for tracking to activate.
Customs and Import Duties
International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the recipient’s responsibility. Rushfeld has no control over these fees.
Missing or Lost Items
If tracking shows delivered but the item has not arrived: (1) check with neighbors or building management; (2) wait 2 additional business days; (3) contact us at info@rushfeld.com within 30 days of the delivery date. We will investigate and resolve promptly.
Damaged in Transit
Email info@rushfeld.com with photos of the damaged item and packaging within 7 days of delivery. We will arrange a replacement or refund.
Contact
info@rushfeld.com
Monday – Friday, 9:00 AM – 5:00 PM EST — Response within 1–2 business days.